As part of our ongoing quality monitoring program, we’ve identified an issue with a small number of our irons that may carry a risk that the flex may fail.
Only the following model numbers are affected. 15081, 18651, 18720, 18741, 18742, 18743, 19220, 19221, 19222, 19400, 19840, 20260, 20280, 20550-10, 20560-10
This Model No. code can be found on the underside of the heel of the iron, where you will find a rectangular shaped label which contains a Model No. code.
If you have one of the Iron models listed above, you will also need to check the Batch Code, which is shown in the diagram above
AFFECTED BATCH CODES
If the Batch Code starts with 045 through to 365 and ends with 12 or starts with 001 through to 195 and ends with 13, then you have an affected Iron.
Irons with any other number sequence are not affected.
Any Irons with a 4 digit Batch Code are not affected by this recall.
Any Irons with Batch Codes ending 10, 11 and 14 are not affected by this recall.
If you do have an affected iron, please stop using it immediately. Please complete our form on the right hand side of this page with your details and advise whether you would like us to send you a replacement iron*, or whether you would prefer a full refund.**
We would like to thank you for your co-operation and apologise for any inconvenience.
No other Russell Hobbs products or irons outside of the above codes are affected by this recall.
*replacement irons will be equivalent in value and specification **no receipt required.