Help Center

 

Kettles
Can I heat up other liquids than water in my kettle?

No, the kettle is intended for heating water only. Do not use it to heat up any other liquids.

Why does the noise of the kettle increase as the kettle comes to boil?

The water in this kettle is heated up rapidly, which causes the noise. This is a normal phenomenon and there is nothing wrong with your kettle.

How can I clean the outside of the kettle?

Clean the outside of the kettle and the base with a warm damp soft cloth. Do not let the moist cloth come into contact with the cord, the plug and the connector of the base.

Never immerse the kettle or its base in water and do not use abrasive cleaning agents such as scourers to clean the kettle.

What are the white spots on the bottom of my kettle?

Depending on the hardness of the water where you live, small spots may appear on the heating element of your kettle when you use it. This is the result of scale build-up on the heating element and on the inside of the kettle over time.

The harder the water, the faster scale builds up. Scale can occur in different colours and although scale is harmless, too much scale can influence the performance of your kettle. Descale your kettle regularly to pro long the life of your kettle.

Can I use the kettle without the anti-scale filter?

While the kettle will still function without the anti-scale filter, the flow of the pour may not be as smooth and there may even be a little ‘spitting’ during the boil with a full kettle. And of course, the function of filtering out minerals from getting into the cup will not be there. We would recommend always using the anti-scale filter. While some are metal, many of our kettles use a plastic anti-scale filter – these are all BPA-free and food safe, and will not affect the water taste.

Do I need to descale my kettle?

Yes, you have to descale your kettle regularly. Minerals present in tap water will cause scale to build up inside your kettle when water is heated.

Regularly descaling your kettle will help to: reduce the boiling time and save energy, keep the inside of the kettle clean and extend the kettles life.

Regular descaling prolongs the life of the kettle. We recommend that you descale regularly - at least monthly.

You must only use a descaler that is suitable for use in plastic products. If you use a descaling agent, follow the instructions on the bottle or package to descale your kettle.

The kettle doesn't work. What should I do?

This problem may have multiple causes:

The appliance is not connected to the mains.
The dry-boil protection has been activated.
The kettle needs to be descaled.
Below you can find the solutions for each of these causes.

Solution Cause 1: The appliance is not connected to the mains. Check if the plug of the kettle has been inserted properly into the wall socket and if the wall socket is working.

Solution Cause 2: The dry-boil protection has been activated. The dry-boil protection is a safety feature that automatically switches off the kettle. It will be activated if the kettle is switched on with insufficient or no water inside or if all of water inside the kettle has evaporated during operation.

To reset the dry-boil protection, you have to lift the kettle from its base and fill it with cold water. When you place the kettle back on the base, the dry-boil protection is reset and you can switch the kettle on again.

Solution Cause 3: The kettle needs to be descaled. Regularly descaling your kettle will help to: reduce the boiling time and save energy, keep the inside of the kettle clean and extend the kettles life.

Regular descaling prolongs the life of the kettle. We recommend that you descale regularly - at least monthly.

You must only use a descaler that is suitable for use in plastic products. If you use a descaling agent, follow the instructions on the bottle or package to descale your kettle.

If the above solution(s) did not help to solve your problem, please contact the Russell Hobbs Consumer Service Department on 0345 658 9700.

Why is water ejected from the spout during heating up?

This indicates that the kettle has been filled beyond the maximum level indication.

For safety reasons, you should never fill the kettle beyond the MAX indication on your water level indication window.

There is water/condensation on the base of the kettle. Is this normal?

If you find some condensation or a few drops of water on the base, this is not a manufacturing defect but a normal occurrence.

However, if you see more water than just a few drops on the base or under the base, please contact the Russell Hobbs Consumer Service Department on 0345 658 9700.

The water boiled in this kettle tastes metallic. How can I improve the taste?

Try descaling the kettle according to the descale procedure. Rinse carefully afterwards.

If this does not help, please contact the Russell Hobbs Consumer Service Department on 0345 658 9700.

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Toasters
How do I cure uneven toasting?

This can be due to type, thickness or freshness of bread - uneven cut bread will not toast evenly. Also try using different bread type.

Should the elements glow red?

On 4-slice models around 95% of the outer elements will glow red after a number of uses but the inner elements will not as they only have half the power of the outer ones.

Can I cancel my toast at any time?

Yes you can, just press the cancel button.

Can I toast bagels or other bread types?

Yes you can toast bagels (some of our toaster have bagel feature) and other bread types).

How do I clean my toaster?

Before cleaning make sure you have unplugged your toaster and let it cool down. Then slide out the crumb tray clean it and then replace and try to do this regularly. Wipe the outside of the toaster with a damp cloth, and then dry.

What bread can I put in my toaster?

It is better to use slices of bread. Dry/stale bread toasts more quickly than fresh bread and thinly sliced bread toasts more quickly than thickly sliced bread.

What does the de-frost button do?

The toasting time is automatically altered to give you the same degree of browning as you would get with unfrozen bread toasted on the same setting.

What is a removable crumb tray?

It is a tray at the bottom of the toaster that collects the loose crumbs - This tray should be regularly removed and cleaned.

What is browning control?

The browning control allows you to choose how much you want your bread toasted.

How do I clean my toaster?

Before cleaning make sure you have unplugged your toaster and let it cool down. Then slide out the crumb tray clean it and then replace and try to do this regularly. Wipe the outside of the toaster with a damp cloth, and then dry.

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Coffee Makers
Can I throw away my appliance with the normal household waste at the end of its life?

No, hand it in at an official collection point for recycling. to help preserve the environment. You can also return it to us and we will recyle it for you. Our addresses for recycling are WEEE Recycling Department, Russell Hobbs Ltd, Heathmill Road, Wombourne, Wolverhampton WV5 8AQ or WEEE Recycling Department, Russell Hobbs Ltd, Fir Street, Failsworth, Manchester, M35 0HS.

How can I clean the outside of the appliance?

Clean the outside of the coffeemaker with a soft cloth moistened with warm water. Filters, filter holders and carafes can be cleaned in warm soapy water, rinsing thoroughly afterwards to remove all traces of soap. Do not immerse the coffeemaker or its cord in water and do not use abrasive cleaners or scourers to clean the appliance.

Why does the fuse blow when I switch on the coffeemaker or during use?

You may have connected too many appliances to the same circuit. Unplug a number of other appliances connected to the same circuit and then plug the coffee maker in again. If the fuse continues to blow, please contact the Russell Hobbs Customer Service Department on 0345 658 9700.

Why doesn't my coffee taste good?

If the taste of your coffee is not good from the start, please keep in mind that:

You should at least brew the minimum amount of coffee as indicated on the jug and water container.
The brand of coffee can influence the taste.
You might want to try a different blend of coffee for a different taste.
Use fresh water to brew your coffee.
Keep your coffee machine clean. Regular cleaning of the filter, holder and jug will have a positive influence on your coffee taste.
If the taste of your coffee becomes less after some time of brewing:

The coffee might have stayed on the hot plate too long. Coffee becomes strong and bitter if you leave it on the hot plate for too long, especially if the jug contains only a small quantity of coffee.
If these answers do not solve your problem, please contact the Russell Hobbs Customer Service Department on 0345 658 9700.

Why does my coffee not have the desired strength?

The amount of ground coffee put in the filter influences the coffee strength. In general, 1 level coffee spoon is enough for 1 small cup of coffee. Depending on your strength preference, you can use less ground coffee for a milder taste and more ground coffee for a stronger taste.

If this solution does not solve your problem you can contact the Russell Hobbs Customer Service Department on 0345 658 9700.

Why is the coffee not hot enough?

If you have used the coffeemaker for quite some time and the temperature of the coffee decreases, we advise you to descale the coffeemaker.

Do I have to descale my appliance?

Yes. Descaling is an important part of the maintenance of your appliance. You should descale your appliance regularly - at least monthly.

To descale your appliance, you can use any descale agent suitable for use in plastic bodied products or use white vinegar. Do not use cleaning vinegar.

Descaling will take half an hour to an hour to complete. Go through the following steps:

Fill the water tank with 0,8 litre of white vinegar or follow the instructions on the package of your descaler.
There is no need to put a paper filter or coffee grind into the appliance.
Switch on the appliance and let it complete one brewing cycle.
Note: For thorough descaling, repeat step 1 to 3 to make sure no scale is left in the appliance.
When using vinegar, let the appliance complete two more cycles with fresh, cold water to remove all vinegar from the appliance. For a descaler, follow the instructions on the package, but at least complete one cycle with fresh, cold water.
Descaling your appliance can help you to:

Ensure the good quality of your brewed coffee.
Keep the brewing time constant.
Extend the lifetime of your appliance.
Limit the chances your appliance might break down

The coffeemaker continues to drip long after the brewing cycle has ended. Is this normal?

Some dripping is normal and is caused by condensation of steam, so there is no need to worry.

There is water/condensation on the lid of the coffeemaker?

The appliance generates steam during the brewing cycle. Therefore a small amount of condensation on the lid of the coffee maker is normal and does not cause problems.

Why does the coffeemaker not work after I switch it on?

If the coffeemaker is not working after you have switched it on, please check if the plug of the coffeemaker is properly inserted in the wall socket and if the wall socket is working.

If this solution does not solve your problem please contact the Russell Hobbs Customer Service Department on 0345 658 9700.

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Espresso Machines
Can I use mineral water in my Russell Hobbs espresso machine?

Yes, still mineral water is fine but do not use sparkling water.

Why does the coffee come out so slowly?

Please check the following:

The coffee you are using may be ground too fine. This stops the water from passing through.
Only use coffee recommended for espresso machines.
You may have pressed the coffee too hard in the filter.
If this solution does not solve your problem you can contact the Russell Hobbs Customer Service Department on 0345 658 9700.

Do I have to descale my appliance?

Yes. Descaling is an important part of the maintenance of your appliance. You should descale your appliance regularly - at least monthly.

To descale your appliance, you can use any descale agent suitable for use in plastic bodied products or use white vinegar. Do not use cleaning vinegar.

Descaling will take half an hour to an hour to complete. Go through the following steps:

Fill the water tank with 0,8 litre of white vinegar or follow the instructions on the package of your descaler.
There is no need to put a paper filter or coffee grind into the appliance.
Switch on the appliance and let it complete one brewing cycle.
Note: For thorough descaling, repeat step 1 to 3 to make sure no scale is left in the appliance.
When using vinegar, let the appliance complete two more cycles with fresh, cold water to remove all vinegar from the appliance. For a descaler, follow the instructions on the package, but at least complete one cycle with fresh, cold water.
Descaling your appliance can help you to:

Extend the lifetime of your appliance.
Limit the chances your appliance might break down

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Steam Irons
My iron doesn't produce any steam.

Answer 1: The steam control may have been set to the no steam position. Set the steam control to a steam position.

Answer 2: There is no water in the tank and/or the settings are not set correctly.

Solution:

Step 1: Ensure there is water in the tank.

Step 2: Set to the appropriate steam and temperature setting - When steam ironing, you must set the steam control to steam and the temperature control to a temperature equal to or higher than the steam symbol on the dial.

The mains power switches off when I switch my iron on or when the iron is in use. Can the appliance cause a power failure?

Step 1: Check that the connection to the plug is secure and not loose and also check how many appliances are using the same output. Failure could be caused by over current in your mains.

Step 2: Check the iron's power cord for visible signs of damage (e.g. kinks, flaring of the braiding). Remove the rest of the appliances and switch it on again.

Step 3: if the mains power goes off again, contact the Russell Hobbs Customer Service Department on 0345 658 9700.

The steam boost function or vertical steam boost function on my iron doesn't work.

Answer 1: The (vertical) steam boost function has been used too often within a very short period.

Put the iron in a horizontal position and wait for a while before using the (vertical) steam boost function again.

Answer 2: The iron is not hot enough. Set the temperature dial to a temperature suitable for steam ironing.

The Spray function or Spray button on my iron isn't working (properly).

Make sure there is enough water in the tank and check that the spray button is able to spring back on its own after pressing.

If the spray nozzle hole is blocked, you can clean it carefully with a sharp needle or pin.

The indicator light isn't working (properly).

Make sure the iron is plugged into a working mains power and set the temperature dial to a desired position.

It is normal for the orange pilot light to turn on and off during ironing. It comes on as the iron is heating up, and goes off when it is hot enough.

Smoke comes out of the appliance.

Some parts of the appliance have been slightly greased and as a result, the appliance may produce some smoke when it is switched on for the first time.

Also, if there is remaining water in the soleplate from the last usage, the smoke observed may actually be water evaporating. However, these will stop after a short while.

The soleplate coating is scratched/worn away.

Your iron has multiple thin layers of coating and light scratches will not impede the performance of the iron. You can continue using the iron as per normal.

My iron leaves shiny patches on fabrics.

Fabrics can acquire shiny patches if they are ironed at too high temperatures. Try a lower temperature setting.

Also, to prevent shiny patches, you can put a cloth (e.g. a tea towel) between the iron and the fabric.

What type of water should I use?

Your appliance has been designed to be used with tap water.

Water drips from the holes of the soleplate during ironing. What should I do?

There may be several reasons for this:

Your iron produces a lot of steam. Steam could have condensed on the ironing board cover, making it wet and cause water marks on your garment when the iron is pressed on it.
Ironing aids or fragrance water could have been added to the water tank. This can cause problems with the steaming function, causing water to leak. Use only tap water or distilled water or a mixture of these two types of water.
Steam setting is being used at too low a temperature - The steam function should be switched to "no steam" when using the iron at lower temperatures or the water tank shoud be emptied.
Steam surge/shot/spray being used too rigorously - try using these facilities more slowly.

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Steam Generators
Dirty water and impurities come out of the soleplate during ironing, what should I do?

Self clean is required or has not been carried out correctly - Refer to the instruction booklet for self clean instructions.

Descaling required (if not a self clean iron) - Descale using a suitable descaler for plastic parts and follow instructions on the packet.

The iron may also require new filter cartridges.

Is it necessary to empty the water tank after each use?

Yes, we recommend you always empty the water tank after use and store the iron in an upright position to avoid corrosion and damage to the soleplate.

The steam generator does not produce any steam. What can I do?

There is an airlock in the unit - Prime the unit by putting the generator unit on the floor and hold the iron itself up higher. Make sure that you have the heat and steam settings on 'maximum' then keep your finger on the trigger for about 5 – 6 minutes without letting go and try shaking the wire. This will not damage the unit and we only advise our customers to do this if they have an air lock.

Whilst carrying out the above you will hear the usual pulsating noise as normal, which should go quieter as the shot of steam works its way through the unit.

You can also try to prime the unit the opposite way round by having the generator unit on a high surface holding the iron at a lower level.

Why does the steam output get weaker?. What should I do?

It is common for the Steam generator to experience dip in steam pressure/ output when the water is being pumped from water tank to the boiler. This dip is momentarily and it restores to normal rate.

It is also common for the initial burst of steam to be higher and it tapers off to a steady level with continuous triggering of the steam trigger.

This is due to the initial release of build up pressure inside the boiler and this pressure will drop to a steady state level when the steam trigger is continuously depressed. It builds up pressure again when the trigger is released.

If steam output does not recover, kindly check steam generator panel for any notifications and take remedial action. e.g. water tank empty light or steam generator gone into standby mode.

What type of water should I use?

Your appliance has been designed to be used with tap water.

In case you live in an area with very hard water, fast scale build-up may occur. Therefore, it is recommended to mix 50% distilled water and 50% tap water, or to use only distilled water to prolong the lifetime of your appliance.

Do not put perfume, vinegar, starch, descaling agents, ironing aids or other chemicals in the water tank, as your appliance is not designed to work with these chemicals.

The water at home goes through a softener, will this have any affect inside the machine?

There are different types of water softener, if it is a filter it is OK.

If it is adding chemicals or additives into the water, it may damage the Steam Generator and give a poor steam performance.

Why does the steam generator switch off by itself.

Some of our irons have an auto-off function which is activated automatically when the steam generator has not been used for around 15 minutes.

Press the power on/off button to switch on the steam generator again.

How to fill/refill water when tank is empty?

The water tank is detachable. Detach it, and fill the water tank under the tap. You may fill the water tank any time during ironing.

How to avoid the iron leaving shine/ print on my garment during ironing?

The likely cause for this is that the garment surface being ironed is uneven; such as pocket or fold line below the garment.

To prevent shine/print, avoid ironing over uneven surface or use a piece of cotton over the surface during ironing.

What causes the noise in the steam generator when I press the steam trigger? Is this noise normal?

This noise is caused by movement of the valve that lets steam pass from the steam generator to the iron each time when the steam trigger is pressed. This sound is normal.

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Vacuum Cleaners
My Vacuum isn't picking up bits as well as usual.

To maintain your vacuum machine we recommend that you wash your filter(s) at least once every 3 months and replace once a year.

Do I need a HEPA filter?

If you have allergies or asthma, you need a vacuum cleaner with a HEPA (High Efficiency Particulate Air) filter so that when you vacuum, you will actually trap microscopic allergens instead of simply stirring them up and polluting the air.

HEPA filters are guaranteed to trap 99.97% of all particles 0.3 microns or smaller. Household allergens are generally one micron to 10 microns in size. For comparison, the diameter of a strand of hair is about 70 microns.

Do I need a canister vacuum or upright vacuum?

In general, canister vacuum cleaners are more versatile, lighter, and easier to maneuver. Canister vacuum cleaners also provide smoother transitions between different types of flooring.

Upright vacuums are best suited for homes with carpet in every room.

Are vacuum cleaners with dust bags better for allergy sufferers?

The simple answer is "Yes". Vacuum cleaners with dust bags are generally healthier for allergy sufferers because the bag keeps the dust out of the air.

However, not all bags are created equally. Some bags have large pores which allow allergens to escape the bag.

However, as long as care is taken when emptying the dust bin, bagless vacuum cleaners have much to offer allergy sufferers.

If you have allergies and use a bagless vacuum cleaner, we recommend that you empty the dust bin outdoors. We also suggest that you either have someone else empty it for you or wear a mask.

If a vacuum cleaner has a more powerful motor, does that mean it has more suction power?

Not necessarily. The amperage of a vacuum cleaner's motor measures electrical current, not performance or suction power. The performance of the vacuum cleaner depends on the overall design, the filtration, and the air flow.

What is the difference between a turbobrush and a powerbrush?

A turbobrush is air-driven, while a powerbrush is driven by electricity (usually an independent motor in the brush attachment itself).

How often should I vacuum my home?
How many passes of a vacuum cleaner does it take to clean carpet?

Generally, you should use as many as seven strokes for high-traffic areas; three or four for lighter ones.

What are all the attachments for?

When you're vacuuming pile carpets and rugs, you should use the turbo brush, but when you're cleaning bare floors and walls, it's best to use the wall/floor brush.

To get dust out of drawers, heating and air-conditioning vents, and from under larger appliances, try the crevice tool.

For mattresses, upholstered fabrics, curtains and car interiors, use the upholstery attachment.

And to remove dust from blinds, lampshades and moldings, use the small brush.

How often should I change the filter on my vacuum?

If the filter shows signs of wear, or is excessively dirty or torn, it's time to replace it.

HEPA filters - ones that remove most dirt particles - should be changed after six months.

The owner's manual will tell you where the filter is located.

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Blenders
Why does the motor produce an unpleasant smell during processing?

It is very common for a new appliance to give off an unpleasant smell or emit some smoke the first few times it is used.

This phenomenon will stop after you have used the appliance a number of times. The appliance may also give off an unpleasant smell or emit some smoke if it has been used too long.

In this case you have to switch the appliance off and let it cool down.

There is foam coming out of the blender. What did I do wrong?

The quantity you put in the jar was too large. When processing foaming ingredients, do not fill the jar beyond two thirds of its overall capacity.

What is the function of the small cap?

During processing, you can remove the cap to add liquid and solid ingredients. Switch the blender off before adding solid ingredients.

Sometimes liquid ingredients splash out of the jar. What should I do?

Check if the lid is closed properly.
Never open the lid during processing.
To prevent spillage, do not overfill the blender (please refer to the instruction booklet).
When you have switched the appliance off, wait until the blade has stopped turning completely before opening the lid.
Increase the speed of blending gradually, instead of starting the appliance at the highest speed.

All the ingredients stick to the wall of the jar and the blade does not touch them. What should I do?

Loosen the ingredients with a spatula (switch the appliance off before doing so) or by adding some liquid.

All the ingredients stick to the wall of the chopper bowl and the blade does not touch them. What should I do?

Loosen the ingredients with a spatula (switch the appliance off before doing so).

How long is the processing time for blending?

It depends on the quantity and the ingredients, however, on average the time for blending is about 30 - 60 seconds.

Can I pour boiling hot liquids into the blender jar?

No, to avoid damage to the jar let the liquid cool down to the sort of temperature you can comfortably handle, i.e. liquid temperature below 40°C.

What can I do with the blender jar?

You can use the blender jar for:

Blending fluids, e.g. dairy products, sauces, fruit juices, soups, mixed drinks, shakes.
Mixing soft ingredients, e.g. pancake batter or mayonnaise.
Pureeing cooked ingredients, e.g. for making baby food.
Crushing ice cubes (not all models - please check your instruction booklet).

What does 'pulse' mean?

When you turn the control knob to the pulse setting, the appliance runs at its highest speed as long as you keep the knob in this position.

Use the pulse setting if you want to have more control over the processing jobs.

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Hand Blenders
What can I use the whisk for?

You can use the whisk to whip egg whites, cream, sponge cake mixtures and soft desserts.
Note: Do not use the whisk to prepare a plain cake mixture with butter or margarine.

Can I process boiling hot ingredients?

Let the ingredients cool down to approximately 40°C before processing them.

Which size should the ingredients be before processing?

Cut the ingredients into approximately 2 x 2 x 2 cm pieces.

How much can I process at once with the chopper?

It depends on the ingredient, however, in general it can be said, the harder the ingredients the less you should process at once, on average with a half filled beaker you would receive a good result.

What can I do with the chopper?

You can use the chopper to chop herbs, onions, nuts, Parmesan cheese, etc.

You can also use the chopper to prepare dips and pastes like pesto, guacamole, salsa, tapenade, etc.

Do the metal parts need special cleaning agents?

No, just use warm water with washing-up liquid to clean them. Do not use abrasive or corrosive cleaning agents or scouring pads.

Is it possible to damage the device by processing very hard ingredients?

Yes, if you process very hard ingredients such as bones and fruit with stones.
You can process ingredients like parmesan or chocolate etc.

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