Help Center

 

Steam Irons
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Hand Mixers
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Hand Blenders
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Air Fryers
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Food Steamers
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Kettles
Can I heat other liquids besides water in my kettle?

No, the kettle is intended for heating water only. Do not use it to heat up any other liquids

Why does the noise of the kettle increase as the kettle comes to boil?

The water in this kettle is heated up rapidly, which causes the noise. This is a normal phenomenon and there is nothing wrong with your kettle.

How can I clean the outside of the kettle?

Clean the outside of the kettle and the base with a warm damp soft cloth. Do not let the moist cloth come into contact with the cord, the plug and the connector of the base.

Never immerse the kettle or its base in water and do not use abrasive cleaning agents such as scourers to clean the kettle.

What are the white spots on the bottom of my kettle?

Depending on the hardness of the water where you live, small spots may appear on the heating element of your kettle when you use it. This is the result of scale build-up on the heating element and on the inside of the kettle over time.

The harder the water, the faster scale builds up. Scale can occur in different colours and although scale is harmless, too much scale can influence the performance of your kettle. Descale your kettle regularly to pro long the life of your kettle.

Can I use the kettle without the anti-scale filter?

While the kettle will still function without the anti-scale filter, the flow of the pour may not be as smooth and there may even be a little ‘spitting’ during the boil with a full kettle. And of course, the function of filtering out minerals from getting into the cup will not be there. We would recommend always using the anti-scale filter. While some are metal, many of our kettles use a plastic anti-scale filter – these are all BPA-free and food safe, and will not affect the water taste.

Do I need to descale my kettle?

Yes, you have to descale your kettle regularly. Minerals present in tap water will cause scale to build up inside your kettle when water is heated.

Regularly descaling your kettle will help to: reduce the boiling time and save energy, keep the inside of the kettle clean and extend the kettles life.

Regular descaling prolongs the life of the kettle. We recommend that you descale regularly - at least monthly.

You must only use a descaler that is suitable for use in plastic products. If you use a descaling agent, follow the instructions on the bottle or package to descale your kettle.

The kettle doesn't work. What should I do?

This problem may have multiple causes:

The appliance is not connected to the mains.
The dry-boil protection has been activated.
The kettle needs to be descaled.
Below you can find the solutions for each of these causes.

Solution Cause 1: The appliance is not connected to the mains. Check if the plug of the kettle has been inserted properly into the wall socket and if the wall socket is working.

Solution Cause 2: The dry-boil protection has been activated. The dry-boil protection is a safety feature that automatically switches off the kettle. It will be activated if the kettle is switched on with insufficient or no water inside or if all of water inside the kettle has evaporated during operation.

To reset the dry-boil protection, you have to lift the kettle from its base and fill it with cold water. When you place the kettle back on the base, the dry-boil protection is reset and you can switch the kettle on again.

Solution Cause 3: The kettle needs to be descaled. Regularly descaling your kettle will help to: reduce the boiling time and save energy, keep the inside of the kettle clean and extend the kettles life.

Regular descaling prolongs the life of the kettle. We recommend that you descale regularly - at least monthly.

You must only use a descaler that is suitable for use in plastic products. If you use a descaling agent, follow the instructions on the bottle or package to descale your kettle.

If the above solution(s) did not help to solve your problem, please contact the Russell Hobbs Consumer Service Department on 0345 658 9700.

Why is water ejected from the spout during heating up?

This indicates that the kettle has been filled beyond the maximum level indication.

For safety reasons, you should never fill the kettle beyond the MAX indication on your water level indication window.

There is water/condensation on the base of the kettle. Is this normal?

If you find some condensation or a few drops of water on the base, this is not a manufacturing defect but a normal occurrence.

However, if you see more water than just a few drops on the base or under the base, please contact the Russell Hobbs Consumer Service Department on 0345 658 9700.

The water boiled in this kettle tastes metallic. How can I improve the taste?

Try descaling the kettle according to the descale procedure. Rinse carefully afterwards.

If this does not help, please contact the Russell Hobbs Consumer Service Department on 0345 658 9700.

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Toasters
How do I cure uneven toasting?

This can be due to type, thickness or freshness of bread - uneven cut bread will not toast evenly. Also try using different bread type.

Should the elements glow red?

On 4-slice models around 95% of the outer elements will glow red after a number of uses but the inner elements will not as they only have half the power of the outer ones.

Can I cancel my toast at any time?

Yes you can, just press the cancel button.

Can I toast bagels or other bread types?

Yes you can toast bagels (some of our toaster have bagel feature) and other bread types).

How do I clean my toaster?

Before cleaning make sure you have unplugged your toaster and let it cool down. Then slide out the crumb tray clean it and then replace and try to do this regularly. Wipe the outside of the toaster with a damp cloth, and then dry.

What bread can I put in my toaster?

It is better to use slices of bread. Dry/stale bread toasts more quickly than fresh bread and thinly sliced bread toasts more quickly than thickly sliced bread.

What does the de-frost button do?

The toasting time is automatically altered to give you the same degree of browning as you would get with unfrozen bread toasted on the same setting.

What is a removable crumb tray?

It is a tray at the bottom of the toaster that collects the loose crumbs - This tray should be regularly removed and cleaned.

What is browning control?

The browning control allows you to choose how much you want your bread toasted.

How do I clean my toaster?

Before cleaning make sure you have unplugged your toaster and let it cool down. Then slide out the crumb tray clean it and then replace and try to do this regularly. Wipe the outside of the toaster with a damp cloth, and then dry.

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Coffee Makers
Can I throw away my appliance with the normal household waste at the end of its life?

No, hand it in at an official collection point for recycling. to help preserve the environment. You can also return it to us and we will recyle it for you. Our addresses for recycling are WEEE Recycling Department, Russell Hobbs Ltd, Heathmill Road, Wombourne, Wolverhampton WV5 8AQ or WEEE Recycling Department, Russell Hobbs Ltd, Fir Street, Failsworth, Manchester, M35 0HS.

How can I clean the outside of the appliance?

Clean the outside of the coffeemaker with a soft cloth moistened with warm water. Filters, filter holders and carafes can be cleaned in warm soapy water, rinsing thoroughly afterwards to remove all traces of soap. Do not immerse the coffeemaker or its cord in water and do not use abrasive cleaners or scourers to clean the appliance.

Why does the fuse blow when I switch on the coffeemaker or during use?

You may have connected too many appliances to the same circuit. Unplug a number of other appliances connected to the same circuit and then plug the coffee maker in again. If the fuse continues to blow, please contact the Russell Hobbs Customer Service Department on 0345 658 9700.

Why doesn't my coffee taste good?

If the taste of your coffee is not good from the start, please keep in mind that:

You should at least brew the minimum amount of coffee as indicated on the jug and water container.
The brand of coffee can influence the taste.
You might want to try a different blend of coffee for a different taste.
Use fresh water to brew your coffee.
Keep your coffee machine clean. Regular cleaning of the filter, holder and jug will have a positive influence on your coffee taste.
If the taste of your coffee becomes less after some time of brewing:

The coffee might have stayed on the hot plate too long. Coffee becomes strong and bitter if you leave it on the hot plate for too long, especially if the jug contains only a small quantity of coffee.
If these answers do not solve your problem, please contact the Russell Hobbs Customer Service Department on 0345 658 9700.

Why does my coffee not have the desired strength?

The amount of ground coffee put in the filter influences the coffee strength. In general, 1 level coffee spoon is enough for 1 small cup of coffee. Depending on your strength preference, you can use less ground coffee for a milder taste and more ground coffee for a stronger taste.

If this solution does not solve your problem you can contact the Russell Hobbs Customer Service Department on 0345 658 9700.

Why is the coffee not hot enough?

If you have used the coffeemaker for quite some time and the temperature of the coffee decreases, we advise you to descale the coffeemaker.

Do I have to descale my appliance?

Yes. Descaling is an important part of the maintenance of your appliance. You should descale your appliance regularly - at least monthly.

To descale your appliance, you can use any descale agent suitable for use in plastic bodied products or use white vinegar. Do not use cleaning vinegar.

Descaling will take half an hour to an hour to complete. Go through the following steps:

Fill the water tank with 0,8 litre of white vinegar or follow the instructions on the package of your descaler.
There is no need to put a paper filter or coffee grind into the appliance.
Switch on the appliance and let it complete one brewing cycle.
Note: For thorough descaling, repeat step 1 to 3 to make sure no scale is left in the appliance.
When using vinegar, let the appliance complete two more cycles with fresh, cold water to remove all vinegar from the appliance. For a descaler, follow the instructions on the package, but at least complete one cycle with fresh, cold water.
Descaling your appliance can help you to:

Ensure the good quality of your brewed coffee.
Keep the brewing time constant.
Extend the lifetime of your appliance.
Limit the chances your appliance might break down

The coffeemaker continues to drip long after the brewing cycle has ended. Is this normal?

Some dripping is normal and is caused by condensation of steam, so there is no need to worry.

There is water/condensation on the lid of the coffeemaker?

The appliance generates steam during the brewing cycle. Therefore a small amount of condensation on the lid of the coffee maker is normal and does not cause problems.

Why does the coffeemaker not work after I switch it on?

If the coffeemaker is not working after you have switched it on, please check if the plug of the coffeemaker is properly inserted in the wall socket and if the wall socket is working.

If this solution does not solve your problem please contact the Russell Hobbs Customer Service Department on 0345 658 9700.

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Espresso Machines
Can I use mineral water in my Russell Hobbs espresso machine?

Yes, still mineral water is fine but do not use sparkling water.

Why does the coffee come out so slowly?

Please check the following:

The coffee you are using may be ground too fine. This stops the water from passing through.
Only use coffee recommended for espresso machines.
You may have pressed the coffee too hard in the filter.
If this solution does not solve your problem you can contact the Russell Hobbs Customer Service Department on 0345 658 9700.

Do I have to descale my appliance?

Yes. Descaling is an important part of the maintenance of your appliance. You should descale your appliance regularly - at least monthly.

To descale your appliance, you can use any descale agent suitable for use in plastic bodied products or use white vinegar. Do not use cleaning vinegar.

Descaling will take half an hour to an hour to complete. Go through the following steps:

Fill the water tank with 0,8 litre of white vinegar or follow the instructions on the package of your descaler.
There is no need to put a paper filter or coffee grind into the appliance.
Switch on the appliance and let it complete one brewing cycle.
Note: For thorough descaling, repeat step 1 to 3 to make sure no scale is left in the appliance.
When using vinegar, let the appliance complete two more cycles with fresh, cold water to remove all vinegar from the appliance. For a descaler, follow the instructions on the package, but at least complete one cycle with fresh, cold water.
Descaling your appliance can help you to:

Extend the lifetime of your appliance.
Limit the chances your appliance might break down

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