Consumer Terms and Conditions

Our terms

1. These terms

   What these terms cover. These are the terms and conditions on which we supply goods to you. When you buy from us you are agreeing that you will comply with these terms and conditions.

   Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2. Information about us and how to contact us

   Who we are. We are Spectrum Brands (UK) Limited a company registered in England and Wales. Our company registration number is 02394603 and our registered office is at Regent Mill, Fir Street, Failsworth, Manchester M35 0HS. Our registered VAT number is GB 532 783437.

   You can contact us via our website or by writing to us at the following address:

   Russell Hobbs Consumer Services
   Spectrum Brands (UK) Limited
   Regent Mill
   Fir Street
   Failsworth
   Manchester
   M35 0HS.

   Please include your name, address and a contact number and/or email address so we can contact you).

   How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

   "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3. Our contract with you

   How we will accept your order. We may send you an order acknowledgment email as soon as you place your order, and you will receive an order confirmation detailing the products you have ordered. These emails do not constitute acceptance of your order.

   Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with these terms and conditions.

   If we cannot accept your order. If we are unable to accept your order, we will inform you of this and refund any payments made for the product. This might be (without limitation) because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. Please note that customers are limited to purchasing a maximum of five (5) products in any order and exceeding this may also result in an order being rejected. We reserve the right to reject any order for any reason.

   Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

   We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK. Delivery to the following postcodes requires a minimum of 2 working days:

   • Scottish Highlands; AB36-38, AB55-56, FK17-99, HS1-99, IV1-99, KA27-28, KW1-99, PA20-99, PH15-99, ZE1-99.
   • Isle Of Man; M1-99.
   • Isles of Scilly; TR21-25.
   • Channel Islands; JE, GY.
   • Northern Ireland.

4. Our products.

   Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

   Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

5. Your rights to make changes

   If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.

6. Our rights to make changes

   Minor changes to the products. We may change the product:

   • to reflect changes in relevant laws and regulatory requirements; and
   • to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.

   More significant changes to the products and these terms. In addition, as we informed you in the description of the product on our website, we may make the following changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

7. Providing the products

   Delivery costs. The costs of delivery will be as displayed to you on our website.

   When we will provide the products. We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.

   We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not compensate you for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for in advance but not received.

   If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, you will be left a note informing you of how to rearrange delivery or collect the products from a local depot.

   If you do not re-arrange delivery. If you do not collect the products as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.

   When you become responsible for the goods. Any products which are goods will be your responsibility from the time we deliver the product to the address you gave us.

   When you own goods. You own a product once we have received payment in full.

   What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

   Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

   • deal with technical problems or make minor technical changes;
   • update the product to reflect changes in relevant laws and regulatory requirements; or
   • make changes to the product as requested by you or notified by us to you.

   Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product we will adjust the price so that you do not pay any additional costs for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 30 days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

8. Your legal rights

   Your legal right to change your mind. For most of our products bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

   Our goodwill guarantee. In addition, we offer our UK customers a goodwill guarantee for most products bought online, which is more generous than your legal rights in the ways set out below. This goodwill guarantee does not affect your legal rights if there is something wrong with your product (for more information on those rights, see How to end the contract with us (including if you have changed your mind).

   Your legal rights	How our goodwill guarantee is more generous
   14 days to change your mind	30 days to change your mind*
   You pay costs of return	You pay costs of return if you change your mind, in other cases we may pay costs of return (subject to these terms and conditions)

   * Please note that if you are returning a spare part, the goodwill guarantee will not apply and it must be returned within 14 days as set out below.

   When you can’t change your mind. You can’t change your mind about an order for: You can’t change your mind about an order for:

   • Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
   • Goods that are made to your specifications or are clearly personalised;
   • Goods which become mixed inseparably with other items after their delivery.

   You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

   • If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back);
   • If you want to end the contract because of something we have done or have told you we are going to do;
   • If you have just changed your mind about the product. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
   • In all other cases (if we are not at fault and there is no right to change your mind).

   Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

   1. we have told you about an upcoming change to the product or these terms which you do not agree to;
   2. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
   3. there is a risk that supply of the products may be significantly delayed because of events outside our control;
   4. we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 14 days; or
   5. you have a legal right to end the contract because of something we have done wrong.

   How long do I have to change my mind? You have 30 days after the day we deliver the goods, unless, your goods are split into several deliveries over different days. In this case the period will run from the day after the last delivery.

   Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

9. How to end the contract with us (including if you have changed your mind)

   Tell us you want to end the contract. To end the contract with us, please let us know online by completing the form on our website.

   Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must follow the online returns process and then post them back to us at Russell Hobbs Consumer Services, Spectrum Brands (UK) Limited, 1 Heath Mill Rd, Wombourne, Wolverhampton WV5 8AP. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

   When returning the products, you must also adhere to the following points or else your refund may be reduced or your refund request may be rejected:

   • When sending the product back to us, you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time, we won’t refund you the price.
   • The products must be unused and the original packaging must be in a resaleable condition. For example the value of any refund may be impacted where the product has been used, tags and stickers have been removed, the product packaging is damaged or accessories are missing. Our Customer Service Team can advise you on whether we are likely to reduce your refund or reject your refund request.

   Returning Spare Parts or Accessories. Products from our Accessories and Spares are excluded from our goodwill guarantee. We accept returns of accessories and spare parts within 14 days of receipt, providing the accessory or part is returned to us in the condition that it was sent. It must be returned to us unopened and must not have been fitted, attempted to be fitted or used. If a spare part or accessory is no longer required or an incorrect item was ordered, it can be returned to us at your expense for a refund of the purchase price.

   When we will pay the costs of return. We will pay the costs of return:

   • if the products are faulty or misdescribed; or
   • if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

   In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

   We only refund standard delivery costs. We don’t refund any extra you have paid for express delivery or delivery at a particular time.

   How we will refund you. We will refund you the price you paid for the products (less any deductions, as set out above), by the method you used for payment.

   When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us the appropriate amount.

10. Our rights to end the contract

    We may end the contract if you breach it. We may end the contract for a product at any time by writing to you if:

    • you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
    • you do not, within a reasonable time of us asking for it, provide us with information, cooperation or access that is necessary for us to provide the products; or
    • you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.

    You must compensate us if you breach the contract. If we end the contract in the situations set out above we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

11. If there is a problem with the product

    How to tell us about problems. If you have any questions or complaints about the product, please contact us. Our opening hours are Monday to Friday, 8am to 5pm.

    Summary of your key legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms and conditions will affect your legal rights.

    Your key legal rights are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.

    The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

    1. Up to 30 days: if your goods are faulty, then you can get an immediate refund.
    2. Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
    3. Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

    Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must post them back to us, in compliance with these terms and conditions. Please contact our consumer services here for a return label.

12. Price and payment

    Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct.

    We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

    What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

    When you must pay and how you must pay. We accept payment with PayPal, Visa or Mastercard. You must pay for the products before we dispatch them.

    We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

    What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

13. Our responsibility for loss or damage suffered by you

    We are responsible for losses you suffer caused by us breaking this contract unless the loss is:

    • Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
    • Caused by a delaying event outside our control. As long as we have taken the steps set out in this policy, we’re not responsible for delays outside our control.
    • Avoidable. Something you could have avoided by taking reasonable action.
    • Business loss. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14. Use of the website

    Access. You are provided with access to this website in accordance with these terms and conditions.

    Registration. You warrant that:

    • The personal data which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
    • You will notify us immediately of any changes to the personal data by updating these details on your online account.

    Our Rights. We reserve the right to:

    • • modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or
    • change these terms and conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the terms and conditions have been changed. If you do not agree to any change to the terms and conditions then you must immediately stop using the website.

    Indemnity. You agree to fully indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your account and/or your personal information.

    Limitation of Liability. Except as set out in these terms and conditions, we will not be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with these terms and conditions for: (i) any economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or (ii) any loss of goodwill or reputation; or (iii) any special or indirect losses; suffered or incurred by that party arising out of or in connection with the provision of any matter under these terms and conditions. Nothing in these terms and conditions shall exclude or limit liability for death or personal injury resulting from our negligence or that of our agents or employees.

    How we may use your personal information. We will only use your personal information as set out in our privacy policy.

15. Other important terms

    We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

    Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

    If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

    Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

    Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

    In accordance with the UK Waste Electrical and Electronic Equipment (WEEE) Regulations, Spectrum Brands (UK) Limited offers customers a Take Back Scheme to facilitate the recycling of old electrical products. We are fully compliant with all responsibilities as a registered member of a UK government approved WEEE Compliance Scheme, and our producer registration number is WEE/DE0076US.

    We can recycle your item free of charge, however, the following conditions must be met:

    • The WEEE item that is returned must fulfil the same function as the item that has been purchased.
    • You must return your old item within 28 days of purchasing your new items.
    • Your WEEE item for recycling must be returned to Spectrum Brands (UK) Limited at your own expense to the following address: Spectrum Brands (UK) Limited, Regent Mill Fir Street, Failsworth, Manchester, M35 0HS.

    Spectrum Brands (UK) Limited is also a registered member of a UK-government approved battery compliance scheme and our registration number is BPRN00488. Please return any batteries for recycling to Spectrum Brands (UK) Limited, Regent Mill Fir Street, Failsworth, Manchester, M35 0HS.

16. Discount Codes Terms & Conditions

    REDEEMING A DISCOUNT CODE

    Steps for redeeming a Discount Code:

    • Enter your Discount Code in the apply a promo code here box and click APPLY.
    • Discount codes should be entered exactly as they appear. Only one discount code to be used at any one time.
    • Discount Codes are only applicable on full price items and cannot be combined with other offers.
    • Discount Codes are not applicable on already discounted items, microwaves, floorcare or white goods.
    • When a Discount Code is accepted, the discount will be displayed in the 'Shopping Basket' and 'Order Review'.

    When using a Discount Code, customers will be limited to a maximum purchase of five (5) discounted products. We reserve the right to reject any order if we believe that you are not using a Discount Code in good faith (to be decided by us at our sole discretion).