Coronavirus Covid-19 - Information for our customers
We wanted to update you on what we’re doing as a brand and business to take care of our staff during this unprecedented time, and try and keep things moving as much as possible.
All our office based staff are now working from home, however we’re trying really hard to keep our distribution centre open – whilst applying social distancing measures - to fulfil orders.
You can still shop online from our website. Please note that we are currently experiencing higher than normal order shipping times, which may be up to 7-10 days. Please accept our apologies for any inconvenience this may cause but rest assured that we are making every effort to process all orders as quickly as possible. We’re also working hard to continue to supply our retailers with stock so you can buy from them too.
If you have any questions or need assistance, please contact us via the online form or if you could like to contact us by phone please call: 0345 658 9700. We are open Monday to Thursday 8am-5pm and Fridays 8am-4pm. Please bear in mind it might take us longer than usual to manage your query. Thanks for bearing with us – we’ll get back to you as soon as we can.
We’re also exploring what kind of social media content you’d find most useful at this time – if there’s anything you’d like to know or see, then we’d love to hear from you.
Take care and keep safe.
Team Russell Hobbs