Steam Generators

Self clean is required or has not been carried out correctly - Refer to the instruction booklet for self clean instructions.

Descaling required (if not a self clean iron) - Descale using a suitable descaler for plastic parts and follow instructions on the packet.

The iron may also require new filter cartridges.

Yes, we recommend you always empty the water tank after use and store the iron in an upright position to avoid corrosion and damage to the soleplate.

There is an airlock in the unit - Prime the unit by putting the generator unit on the floor and hold the iron itself up higher. Make sure that you have the heat and steam settings on 'maximum' then keep your finger on the trigger for about 5 – 6 minutes without letting go and try shaking the wire. This will not damage the unit and we only advise our customers to do this if they have an air lock.

Whilst carrying out the above you will hear the usual pulsating noise as normal, which should go quieter as the shot of steam works its way through the unit.

You can also try to prime the unit the opposite way round by having the generator unit on a high surface holding the iron at a lower level.

It is common for the Steam generator to experience dip in steam pressure/ output when the water is being pumped from water tank to the boiler. This dip is momentarily and it restores to normal rate.

It is also common for the initial burst of steam to be higher and it tapers off to a steady level with continuous triggering of the steam trigger.

This is due to the initial release of build up pressure inside the boiler and this pressure will drop to a steady state level when the steam trigger is continuously depressed. It builds up pressure again when the trigger is released.

If steam output does not recover, kindly check steam generator panel for any notifications and take remedial action. e.g. water tank empty light or steam generator gone into standby mode.

Your appliance has been designed to be used with tap water.

In case you live in an area with very hard water, fast scale build-up may occur. Therefore, it is recommended to mix 50% distilled water and 50% tap water, or to use only distilled water to prolong the lifetime of your appliance.

Do not put perfume, vinegar, starch, descaling agents, ironing aids or other chemicals in the water tank, as your appliance is not designed to work with these chemicals.

There are different types of water softener, if it is a filter it is OK.

If it is adding chemicals or additives into the water, it may damage the Steam Generator and give a poor steam performance.

Some of our irons have an auto-off function which is activated automatically when the steam generator has not been used for around 15 minutes.

Press the power on/off button to switch on the steam generator again.

The water tank is detachable. Detach it, and fill the water tank under the tap. You may fill the water tank any time during ironing.

The likely cause for this is that the garment surface being ironed is uneven; such as pocket or fold line below the garment.

To prevent shine/print, avoid ironing over uneven surface or use a piece of cotton over the surface during ironing.

This noise is caused by movement of the valve that lets steam pass from the steam generator to the iron each time when the steam trigger is pressed. This sound is normal.

It is normal to hear occasional pumping sounds coming out of the steam generator when water is pumped from the water tank into the steam generator.

The water droplets may appear on the garments when you have steam ironed for a while. This happens because steam has condensed on the ironing board.

Dry the wet spots on the garment and the ironing board cover by passing the iron over them without pressing the steam trigger. If the underside of the ironing board is wet, wipe it dry.

Make sure you use a mesh-top ironing board with a thick felt material. This minimise steam condensation on the ironing board.

When possible, select a lower steam setting or use less steam during ironing.

Use steam ironing during the first few strokes of the iron across the garment, then release the steam trigger and finish up with dry-ironing strokes.

Replace the ironing board cover if the sponge material has worn out. You can also put an extra layer of felt between the ironing board and the ironing board cover to minimise condensation on the ironing board.

The droplets are caused by steam that was still present in the hose which has cooled down and condensed into water. This causes water droplets to come out of the soleplate.

To reduce this occurrence, it is recommended Steam away from the garment for a few seconds first.

Prime the unit by putting the generator unit on the floor and hold the iron itself up higher. Make sure that you have the heat and steam settings on 'maximum' then keep your finger on the trigger for about 5 – 6 minutes without letting go and try shaking the wire. This will not damage the unit and we only advise our customers to do this if they have an air lock.

Whilst carrying out the above you will hear the usual pulsating noise as normal, which should go quieter as the shot of steam works its way through the unit.

You can also try to prime the unit the opposite way round by having the generator unit on a high surface holding the iron at a lower level.