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Privacy & Data Protection Notice

Privacy Policy

Privacy Policy

Please note that you can download a copy of this policy by clicking the “Download” button at the bottom of this page.

We take data protection and confidentiality very seriously and comply with the applicable national and European data protection regulations. Below we explain the most important information about how we collect, process and use data, in particular which information and personal data we store and what we do with it.

For some of the services or offerings that we provide via https://uk.russellhobbs.com/, other terms may apply. Such additional terms, for example for extended warranty offers, are mentioned as part of the specific offering or service and take precedence over the provisions below.

1. Duties of the Controller

The party responsible for the collection, processing and use of your personal data via this website in accordance with the UK General Data Protection Regulation (“GDPR”) is:

Spectrum Brands (UK) Limited
Regent Mill
Fir Street
Failsworth
Manchester, M35 0HS
United Kingdom

It is the data controller with respect to the following processing activities:

  • Fulfilling orders and handling customer service enquiries
  • Creating, maintaining and closing customer accounts
  • Collecting and storing cookies and similar technologies
  • Managing consent through our consent management platform (Usercentrics CMP)
  • Handling website usage data from customers including IP address, referrer URL, date/time of access, browser type, device operating system, access provider, country and language setting
  • Processing personal data for the distribution of e-marketing materials
  • Processing payments (data is anonymised and encrypted)
  • Handling customer service enquiries
  • Fulfilling orders

Spectrum Brands is a “controller” within the meaning of Article 4(7) GDPR.

This Privacy Policy provides information on how Spectrum Brands collects and processes personal data from customers.

2. Collection, Processing and Use of Personal Data

2.1 Personal Data

Personal data means any information relating to an identified or identifiable natural person (Article 4(1) GDPR).

This includes in particular your name, email address, telephone number, address, date of birth, as well as various master data that you provide in the context of an online order, registration, creation of a customer account or an enquiry submitted via the contact form.

Statistical data collected for technical reasons when visiting our website and which is anonymised cannot be directly linked to you as a person and is therefore not covered by this Privacy Policy.

Such statistical data may include the number of visits to the website, time spent on the site, pages visited, browser information, IP address, and software or hardware characteristics.

2.2 Collection, Processing and Use of Your Personal Data

In general, it is possible to use our websites without entering personal data. Where personal data is collected, this is done on a voluntary basis wherever possible.

2.2.1 For Our Business Relationship

We collect and process your name, address, purchases and similar necessary personal data in order to maintain the business relationship between us.

This includes:

  • Responding to enquiries
  • Processing agreements concluded with you
  • Delivering ordered goods
  • Processing payments
  • Technical administration

The legal basis for this processing is Article 6(1)(b) GDPR as it is necessary for the performance of contracts.

We retain this personal data for as long as our business relationship exists. If there are no transactions for a period of three years, we will delete or anonymise your personal data unless legally required to retain it longer.

2.2.2 Creating a Profile in Our Database

When you contact us for the first time via email, contact form, or participate in promotions such as product warranty registration, we create a profile for you in our database.

This profile does not include tracking or analytics information unless consent has been given according to our Cookie Policy.

Any additional data such as purchases or customer service contacts will also be stored in your profile.

2.2.3 Newsletter Subscription and Analysis of Newsletter Usage

a. Subscription

If you subscribe to our mailing list, we will use your personal data to send newsletters containing product information, offers, advertising content and related updates.

The legal basis for this processing is your consent according to Article 6(1)(a) GDPR.

You may withdraw your consent at any time by clicking the unsubscribe link in the newsletter or contacting us through our contact form.

b. Analysis of Newsletter Usage

We analyse newsletter performance to improve our service. This may include analysing whether newsletters are opened, links clicked or delivery errors occur.

The legal basis for this processing is your consent under Article 6(1)(a) GDPR.

2.2.4 Web Analytics and Tracking

We use analytics and marketing technologies such as Google Analytics 4, Meta Pixel and TikTok Pixel to analyse user behaviour and improve our services.

Processing takes place exclusively on the basis of your consent according to Article 6(1)(a) GDPR.

Additional tools such as DotDigital may be used to analyse newsletter interactions and related behaviour on our website if consent is provided.

3. How We Share Your Personal Data with Third Parties

Your personal data may be shared in the following situations:

  • With affiliated companies within the Spectrum Brands Group
  • With suppliers or service providers such as distributors or customer service providers
  • With our consent management platform (Usercentrics CMP)
  • With external IT or analytics providers (e.g., hosting or tag-management providers)
  • With our PR agency for handling media enquiries
  • With IT agencies providing hosting, maintenance or support services
  • With potential purchasers in the event of a business sale
  • With professional advisers and legal counsel
  • With advertising agencies depending on your marketing preferences
  • With courts, law enforcement or regulatory authorities where legally required
  • Where you have otherwise given consent

4. Your Rights in Relation to Your Personal Data

Subject to certain conditions, you have the following rights:

  • Right of access to your personal data
  • Right to rectification of incorrect data
  • Right to erasure of personal data
  • Right to restrict processing
  • Right to object to processing
  • Right to data portability
  • Right to withdraw consent at any time
  • Right not to be subject to automated decision-making including profiling

You may contact us to exercise your rights:

Spectrum Brands (UK) Ltd
Regent Mill
Fir Street
Failsworth
Manchester
M35 0HS
United Kingdom

Phone: 00800 – 830 700 83
Email: dsr@eu.spectrumbrands.com

5. Cookies

We use a consent management platform (Usercentrics CMP) to ensure cookies and similar technologies are only activated after you provide consent.

More information can be found in our Cookie Policy.

6. Data Security

We implement technical and organisational measures to protect your data from unauthorised access.

All data is stored on servers with high security standards to protect it from third parties.

7. Our Data Protection Officer

If you have questions about this Privacy Policy or how we process your personal data, please contact our Data Protection Officer:

Email: gdpr@eu.spectrumbrands.com

8. Your Right to Lodge a Complaint

If you believe that our processing of personal data violates data protection law, you have the right to lodge a complaint with the competent supervisory authority.