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Whether you're looking to buy a new product or are looking for information about your current Russell Hobbs Iron, Kettle, Coffee Maker or one of our many other kitchen appliances have no fear! We've put together these frequently asked questions to make it as easy as possible to find the answer you're looking for.
If you cannot find an answer to your query below then please contact the Russell Hobbs Customer Service team by using our contact form or call 0345 658 9700.
No, the kettle is intended for heating water only. Do not use it to heat up any other liquids.
The water in this kettle is heated up rapidly, which causes the noise. This is a normal phenomenon and there is nothing wrong with your kettle.
Clean the outside of the kettle and the base with a warm damp soft cloth. Do not let the moist cloth come into contact with the cord, the plug and the connector of the base.
Never immerse the kettle or its base in water and do not use abrasive cleaning agents such as scourers to clean the kettle.
Depending on the hardness of the water where you live, small spots may appear on the heating element of your kettle when you use it. This is the result of scale build-up on the heating element and on the inside of the kettle over time.
The harder the water, the faster scale builds up. Scale can occur in different colours and although scale is harmless, too much scale can influence the performance of your kettle. Descale your kettle regularly to pro long the life of your kettle.
We don't recommend that you clean your anti-scale filter in a dishwasher as this could cause damage. To clean your filter rinse the filter under a running tap whilst brushing with a soft brush.
We recommend that you don't use the kettle without fitting the filter as the kettle may not switch off automatically if the filter isn't fitted. Scale may also give your drink a powdery taste.
The scale filter prevents scale particles from ending up in your drink and has a mesh that attracts scale from the water. Scale is not harmful to your health. Removing the scale filter can also reduce the performance of your kettle.
Yes, you have to descale your kettle regularly. Minerals present in tap water will cause scale to build up inside your kettle when water is heated.
Regularly descaling your kettle will help to: reduce the boiling time and save energy, keep the inside of the kettle clean and extend the kettles life.
Regular descaling prolongs the life of the kettle. We recommend that you descale regularly - at least monthly.
You must only use a descaler that is suitable for use in plastic products. If you use a descaling agent, follow the instructions on the bottle or package to descale your kettle.
This problem may have multiple causes:
Below you can find the solutions for each of these causes.
Solution Cause 1: The appliance is not connected to the mains. Check if the plug of the kettle has been inserted properly into the wall socket and if the wall socket is working.
Solution Cause 2: The dry-boil protection has been activated. The dry-boil protection is a safety feature that automatically switches off the kettle. It will be activated if the kettle is switched on with insufficient or no water inside or if all of water inside the kettle has evaporated during operation.
To reset the dry-boil protection, you have to lift the kettle from its base and fill it with cold water. When you place the kettle back on the base, the dry-boil protection is reset and you can switch the kettle on again.
Solution Cause 3: The kettle needs to be descaled. Regularly descaling your kettle will help to: reduce the boiling time and save energy, keep the inside of the kettle clean and extend the kettles life.
If the above solution(s) did not help to solve your problem, please contact the Russell Hobbs Consumer Service Department on 0345 658 9700.
This indicates that the kettle has been filled beyond the maximum level indication.
For safety reasons, you should never fill the kettle beyond the MAX indication on your water level indication window.
If you find some condensation or a few drops of water on the base, this is not a manufacturing defect but a normal occurrence.
However, if you see more water than just a few drops on the base or under the base, please contact the Russell Hobbs Consumer Service Department on 0345 658 9700.
Try descaling the kettle according to the descale procedure. Rinse carefully afterwards.
If this does not help, please contact the Russell Hobbs Consumer Service Department on 0345 658 9700.
If the water boiling procedure has slowed down, the heating element of the kettle is probably covered with scale. Descale the kettle to remove the scale and revert back to quick boiling.
You must only use descaler suitable for use in plastic products. If you use a descaling agent, follow the instructions on the bottle or package to descale your kettle.
Regular descaling prolongs the life of the kettle. Kettles should be descaled regularly - at least monthly.
Contact your local or regional water board for information on the hardness of your tap water. If you use the kettle more than 5 times a day, you may have to descale it more often.
Regularly descaling your kettle will help to pro long the life of your kettle, keep the inside of the kettle clean and reduce boiling times which will then reduce energy consumption.
No, to preserve the environment please hand it in at an official collection point for recycling or you can return to us and we will recyle it for you.
Our addresses for recycling is; WEEE Recycling Department, Russell Hobbs Ltd, Heathmill Road, Wombourne, Wolverhampton WV5 8AQ or WEEE Recycling Department, Russell Hobbs Ltd, Fir Street, Failsworth, Manchester, M35 0HS.
This kettle is equipped with boil-dry protection. The kettle will automatically switch off if it is accidentally switched on when there is no water or not enough water in it.
To use it again lift the kettle from its base and fill it with cold water to reset boil-dry protection. The kettle is now ready for use again.
Try descaling the kettle according the descale procedure, as this removes most smells. Rinse carefully afterwards.
If this does not help, please contact the Russell Hobbs Customer Service Department on 0345 658 9700.
This can be due to type, thickness or freshness of bread - uneven cut bread will not toast evenly. Also try using different bread type.
On 4-slice models around 95% of the outer elements will glow red after a number of uses but the inner elements will not as they only have half the power of the outer ones.
Yes you can, just press the cancel button.
Yes you can toast bagels (some of our toaster have bagel feature) and other bread types).
Before cleaning make sure you have unplugged your toaster and let it cool down. Then slide out the crumb tray clean it and then replace and try to do this regularly. Wipe the outside of the toaster with a damp cloth, and then dry.
It is better to use slices of bread. Dry/stale bread toasts more quickly than fresh bread and thinly sliced bread toasts more quickly than thickly sliced bread.
The toasting time is automatically altered to give you the same degree of browning as you would get with unfrozen bread toasted on the same setting.
It is a tray at the bottom of the toaster that collects the loose crumbs - This tray should be regularly removed and cleaned.
The browning control allows you to choose how much you want your bread toasted.
No, hand it in at an official collection point for recycling. to help preserve the environment. You can also return it to us and we will recyle it for you. Our addresses for recycling are WEEE Recycling Department, Russell Hobbs Ltd, Heathmill Road, Wombourne, Wolverhampton WV5 8AQ or WEEE Recycling Department, Russell Hobbs Ltd, Fir Street, Failsworth, Manchester, M35 0HS.
Clean the outside of the coffeemaker with a soft cloth moistened with warm water. Filters, filter holders and carafes can be cleaned in warm soapy water, rinsing thoroughly afterwards to remove all traces of soap. Do not immerse the coffeemaker or its cord in water and do not use abrasive cleaners or scourers to clean the appliance.
You may have connected too many appliances to the same circuit. Unplug a number of other appliances connected to the same circuit and then plug the coffee maker in again. If the fuse continues to blow, please contact the Russell Hobbs Customer Service Department on 0345 658 9700.
If the taste of your coffee is not good from the start, please keep in mind that:
If the taste of your coffee becomes less after some time of brewing:
If these answers do not solve your problem, please contact the Russell Hobbs Customer Service Department on 0345 658 9700.
The amount of ground coffee put in the filter influences the coffee strength. In general, 1 level coffee spoon is enough for 1 small cup of coffee. Depending on your strength preference, you can use less ground coffee for a milder taste and more ground coffee for a stronger taste.
If this solution does not solve your problem you can contact the Russell Hobbs Customer Service Department on 0345 658 9700.
If you have used the coffeemaker for quite some time and the temperature of the coffee decreases, we advise you to descale the coffeemaker.
Yes. Descaling is an important part of the maintenance of your appliance. You should descale your appliance regularly - at least monthly.
To descale your appliance, you can use any descale agent suitable for use in plastic bodied products or use white vinegar. Do not use cleaning vinegar.
Descaling will take half an hour to an hour to complete. Go through the following steps:
Descaling your appliance can help you to:
Some dripping is normal and is caused by condensation of steam, so there is no need to worry.
The appliance generates steam during the brewing cycle. Therefore a small amount of condensation on the lid of the coffee maker is normal and does not cause problems.
If the coffeemaker is not working after you have switched it on, please check if the plug of the coffeemaker is properly inserted in the wall socket and if the wall socket is working.
If this solution does not solve your problem please contact the Russell Hobbs Customer Service Department on 0345 658 9700.
Check that the filter holder hasn't fallen. Simply add more coffee to the filter!
Here are some tips to brew hotter coffee:
Yes, still mineral water is fine but do not use sparkling water.
Please check the following:
Answer 1: The steam control may have been set to the no steam position. Set the steam control to a steam position.
Answer 2: There is no water in the tank and/or the settings are not set correctly.
Step 1: Ensure there is water in the tank.
Step 2: Set to the appropriate steam and temperature setting - When steam ironing, you must set the steam control to steam and the temperature control to a temperature equal to or higher than the steam symbol on the dial.
Step 1: Check that the connection to the plug is secure and not loose and also check how many appliances are using the same output. Failure could be caused by over current in your mains.
Step 2: Check the iron's power cord for visible signs of damage (e.g. kinks, flaring of the braiding). Remove the rest of the appliances and switch it on again.
Step 3: if the mains power goes off again, contact the Russell Hobbs Customer Service Department on 0345 658 9700.
Answer 1: The (vertical) steam boost function has been used too often within a very short period.
Put the iron in a horizontal position and wait for a while before using the (vertical) steam boost function again.
Answer 2: The iron is not hot enough. Set the temperature dial to a temperature suitable for steam ironing.
Make sure there is enough water in the tank and check that the spray button is able to spring back on its own after pressing.
If the spray nozzle hole is blocked, you can clean it carefully with a sharp needle or pin.
Make sure the iron is plugged into a working mains power and set the temperature dial to a desired position.
It is normal for the orange pilot light to turn on and off during ironing. It comes on as the iron is heating up, and goes off when it is hot enough.
Some parts of the appliance have been slightly greased and as a result, the appliance may produce some smoke when it is switched on for the first time.
Also, if there is remaining water in the soleplate from the last usage, the smoke observed may actually be water evaporating. However, these will stop after a short while.
Your iron has multiple thin layers of coating and light scratches will not impede the performance of the iron. You can continue using the iron as per normal.
Fabrics can acquire shiny patches if they are ironed at too high temperatures. Try a lower temperature setting.
Also, to prevent shiny patches, you can put a cloth (e.g. a tea towel) between the iron and the fabric.
Your appliance has been designed to be used with tap water.
There may be several reasons for this:
The water droplets may appear on the garments when you have steam ironed for a while. This happens because steam has condensed on the ironing board.
Dry the wet spots on the garment and the ironing board cover by passing the iron over them without pressing the steam button. If the underside of the ironing board is wet, wipe it dry.
Make sure you use a mesh-top ironing board with a thick felt material as this minimises steam condensation on the ironing board.
Ironing synthetics at high temperatures can cause staining when synthetic material is scorched.
Synthetics or synthetic-mixed fabrics can only be ironed at the lowest temperature setting.
Always set the temperature acording to the type of clothing being ironed. If unsure, always start with a lower temperature.
To remove a stain, wipe the soleplate with a moist cotton cloth without heating up the iron.
For stubborn stains, soak a cotton rag or pot towel in water & lemon juice, then heat up the iron to 'max' temperature and run the soleplate over the rag.
The price of our products is determined by the current market situation and defined solely by the respective retailer.
A retailer may sell the products at a higher or lower price than the price listed in our Online Shop.
To find prices or buy our latest products, please visit our Online Shop: www.russellhobbs.com
If the product is not available in our Online Shop, we advise that you visit the websites of your local retailers for price and availability information.
Self clean is required or has not been carried out correctly - Refer to the instruction booklet for self clean instructions.
Descaling required (if not a self clean iron) - Descale using a suitable descaler for plastic parts and follow instructions on the packet.
The iron may also require new filter cartridges.
Yes, we recommend you always empty the water tank after use and store the iron in an upright position to avoid corrosion and damage to the soleplate.
There is an airlock in the unit - Prime the unit by putting the generator unit on the floor and hold the iron itself up higher. Make sure that you have the heat and steam settings on 'maximum' then keep your finger on the trigger for about 5 – 6 minutes without letting go and try shaking the wire. This will not damage the unit and we only advise our customers to do this if they have an air lock.
Whilst carrying out the above you will hear the usual pulsating noise as normal, which should go quieter as the shot of steam works its way through the unit.
You can also try to prime the unit the opposite way round by having the generator unit on a high surface holding the iron at a lower level.
It is common for the Steam generator to experience dip in steam pressure/ output when the water is being pumped from water tank to the boiler. This dip is momentarily and it restores to normal rate.
It is also common for the initial burst of steam to be higher and it tapers off to a steady level with continuous triggering of the steam trigger.
This is due to the initial release of build up pressure inside the boiler and this pressure will drop to a steady state level when the steam trigger is continuously depressed. It builds up pressure again when the trigger is released.
If steam output does not recover, kindly check steam generator panel for any notifications and take remedial action. e.g. water tank empty light or steam generator gone into standby mode.
In case you live in an area with very hard water, fast scale build-up may occur. Therefore, it is recommended to mix 50% distilled water and 50% tap water, or to use only distilled water to prolong the lifetime of your appliance.
Do not put perfume, vinegar, starch, descaling agents, ironing aids or other chemicals in the water tank, as your appliance is not designed to work with these chemicals.
There are different types of water softener, if it is a filter it is OK.
If it is adding chemicals or additives into the water, it may damage the Steam Generator and give a poor steam performance.
Some of our irons have an auto-off function which is activated automatically when the steam generator has not been used for around 15 minutes.
Press the power on/off button to switch on the steam generator again.
The water tank is detachable. Detach it, and fill the water tank under the tap. You may fill the water tank any time during ironing.
The likely cause for this is that the garment surface being ironed is uneven; such as pocket or fold line below the garment.
To prevent shine/print, avoid ironing over uneven surface or use a piece of cotton over the surface during ironing.
This noise is caused by movement of the valve that lets steam pass from the steam generator to the iron each time when the steam trigger is pressed. This sound is normal.
It is normal to hear occasional pumping sounds coming out of the steam generator when water is pumped from the water tank into the steam generator.
Dry the wet spots on the garment and the ironing board cover by passing the iron over them without pressing the steam trigger. If the underside of the ironing board is wet, wipe it dry.
Make sure you use a mesh-top ironing board with a thick felt material. This minimise steam condensation on the ironing board.
When possible, select a lower steam setting or use less steam during ironing.
Use steam ironing during the first few strokes of the iron across the garment, then release the steam trigger and finish up with dry-ironing strokes.
Replace the ironing board cover if the sponge material has worn out. You can also put an extra layer of felt between the ironing board and the ironing board cover to minimise condensation on the ironing board.
The droplets are caused by steam that was still present in the hose which has cooled down and condensed into water. This causes water droplets to come out of the soleplate.
To reduce this occurrence, it is recommended Steam away from the garment for a few seconds first.
Prime the unit by putting the generator unit on the floor and hold the iron itself up higher. Make sure that you have the heat and steam settings on 'maximum' then keep your finger on the trigger for about 5 – 6 minutes without letting go and try shaking the wire. This will not damage the unit and we only advise our customers to do this if they have an air lock.
To maintain your vacuum machine we recommend that you wash your filter(s) at least once every 3 months and replace once a year.
If you have allergies or asthma, you need a vacuum cleaner with a HEPA (High Efficiency Particulate Air) filter so that when you vacuum, you will actually trap microscopic allergens instead of simply stirring them up and polluting the air.
HEPA filters are guaranteed to trap 99.97% of all particles 0.3 microns or smaller. Household allergens are generally one micron to 10 microns in size. For comparison, the diameter of a strand of hair is about 70 microns.
In general, canister vacuum cleaners are more versatile, lighter, and easier to maneuver. Canister vacuum cleaners also provide smoother transitions between different types of flooring.
Upright vacuums are best suited for homes with carpet in every room.
The simple answer is "Yes". Vacuum cleaners with dust bags are generally healthier for allergy sufferers because the bag keeps the dust out of the air.
However, not all bags are created equally. Some bags have large pores which allow allergens to escape the bag.
However, as long as care is taken when emptying the dust bin, bagless vacuum cleaners have much to offer allergy sufferers.
If you have allergies and use a bagless vacuum cleaner, we recommend that you empty the dust bin outdoors. We also suggest that you either have someone else empty it for you or wear a mask.
Not necessarily. The amperage of a vacuum cleaner's motor measures electrical current, not performance or suction power. The performance of the vacuum cleaner depends on the overall design, the filtration, and the air flow.
A turbobrush is air-driven, while a powerbrush is driven by electricity (usually an independent motor in the brush attachment itself).
In an ideal world, an area that has heavy traffic should be vacuumed every day. But once or twice a week is more realistic with today's busy lifestyles and certainly enough for areas that aren't often used.
For best results, slowly move the vacuum over the carpet several times, going back and forth and side to side in parallel rows.
Generally, you should use as many as seven strokes for high-traffic areas; three or four for lighter ones.
When you're vacuuming pile carpets and rugs, you should use the turbo brush, but when you're cleaning bare floors and walls, it's best to use the wall/floor brush.
To get dust out of drawers, heating and air-conditioning vents, and from under larger appliances, try the crevice tool.
For mattresses, upholstered fabrics, curtains and car interiors, use the upholstery attachment.
And to remove dust from blinds, lampshades and moldings, use the small brush.
If the filter shows signs of wear, or is excessively dirty or torn, it's time to replace it.
HEPA filters - ones that remove most dirt particles - should be changed after six months.
The owner's manual will tell you where the filter is located.
The level you set your nozzle at depends on the height of your carpet.
For example, you would use the lowest setting for a low-pile carpet and a higher one for plush carpet.
You'll only need to push your vacuum with a moderate amount of effort when you've selected the appropriate level.
If you think your vacuum isn't cleaning as well as it used to or the brush roll has stopped turning, it may be time to change your belt.
First, shut off your vacuum and unplug its cord. It's not difficult to replace the belt as long as you have a screwdriver and a replacement belt.
For instructions for your specific vacuum, refer to your owner's manual or call the manufacturer's service center.
First, give it a full inspection. To do so, turn the machine off and unplug it. Then, check to see if the belt is worn or broken, or if the roller-brush won't move. Also, look for a full bag or any blockage that might be affecting the power of the machine.
Sometimes, new carpet can be a problem because it sheds more fiber and has a tendency to fill bags/bins quickly and clog the air stream.
If everything checks out and your machine still isn't working properly, call Russell Hobbs Customer Services on 0345 658 9700.
Since Oriental rugs can be very fragile, you may have to use extra care when vacuuming them.
Still, to keep them in peak condition, they should be cleaned often. If you're using an upright vacuum cleaner, it's best to turn off the agitator brush (if possible). When approaching the fringe, tip up the front slightly and push it completely off the carpet. This cleans the fringe without catching it in the rotating agitator brush.
With a canister vacuum, use the bare floor brush for gentler cleaning of the carpet, and use an upholstery attachment for the fringe.
Also, don't forget to periodically turn the rug over so you can vacuum its underside.
Provided you have a good vacuum, powders shouldn't be a problem. For the best pick-up, start with a clean bag.
Since these powders can clog the bag, you'll probably have to change the bag afterwards (if using a bagged cleaner).
It is very common for a new appliance to give off an unpleasant smell or emit some smoke the first few times it is used.
This phenomenon will stop after you have used the appliance a number of times. The appliance may also give off an unpleasant smell or emit some smoke if it has been used too long.
In this case you have to switch the appliance off and let it cool down.
The quantity you put in the jar was too large. When processing foaming ingredients, do not fill the jar beyond two thirds of its overall capacity.
During processing, you can remove the cap to add liquid and solid ingredients. Switch the blender off before adding solid ingredients.
Loosen the ingredients with a spatula (switch the appliance off before doing so) or by adding some liquid.
Loosen the ingredients with a spatula (switch the appliance off before doing so).
It depends on the quantity and the ingredients, however, on average the time for blending is about 30 - 60 seconds.
No, to avoid damage to the jar let the liquid cool down to the sort of temperature you can comfortably handle, i.e. liquid temperature below 40°C.
Yes, but the ingredients must not be hotter than 40°C.
You can use the blender jar for:
When you turn the control knob to the pulse setting, the appliance runs at its highest speed as long as you keep the knob in this position.
Use the pulse setting if you want to have more control over the processing jobs.
You can add liquids through the small hole in the lid. When you want to add solid ingredients, switch the blender off first.
Let the appliance run at maximum speed for a longer period of time or use the pulse function (not all models have this) several times.
Never open the lid during processing. When you have switched the appliance off, wait until the blade has stopped turning completely before opening the lid.
Increase the speed of blending gradually, instead of starting the appliance at the highest speed.
Set the control knob to 0 and pour out the ingredients. Make sure that the sealing ring is properly in place on the blade unit.
Also make sure that the blade unit is assembled correctly (on models with removable blade).
It is common for a new appliance to give off an unpleasant smell or emit some smoke the first few times it is used.
This phenomenon stops after you have used the appliance a number of times. The appliance may also give off an unpleasant smell or emit some smoke if it has been used too long.
In this case, set the control knob to 0 and let the appliance cool down.
Set the control knob to 0 and use a spatula to dislodge the ingredients that block the blade unit. We also advise you to process a smaller quantity.
The easiest way to clean the jar is to fill the jar with 500ml water and some washing-up liquid and turn on for 60 seconds (or press the pulse button several times (if your blender is fitted with one). Rinse the jar afterwards.
Let the ingredients cool down to approximately 40°C before processing them.
Cut the ingredients into approximately 2 x 2 x 2 cm pieces.
It depends on the ingredient, however, in general it can be said, the harder the ingredients the less you should process at once, on average with a half filled beaker you would receive a good result.
You can use the chopper to chop herbs, onions, nuts, Parmesan cheese, etc.
You can also use the chopper to prepare dips and pastes like pesto, guacamole, salsa, tapenade, etc.
No, just use warm water with washing-up liquid to clean them. Do not use abrasive or corrosive cleaning agents or scouring pads.